Talk to a specialist — 1-888-999-2132
WARRANTY PROGRAM

No repair.
Just replacement

DME only
Skip repair queues, delays, and unnecessary processes. If something's wrong, we ship a fully tested replacement unit.
Go to RMA form
5-yr
device warranty coverage
2-yr Standard
sieve bed warranty on Q5
3-Year optional
0
repair wait times
DME only
HOW IT WORKS

Three steps, no waiting

01

Report the issue

Fill out our RMA form with your unit's serial number and the reason for return.
02

We ship a replacement

A fully tested replacement device ships out ready to go — no repair wait times, no back-and-forth.
03

Return the original

Pack the device securely with all accessories and ship it back using the prepaid label we provide.
COVERAGE FILES

Pull a file to read its coverage

WeOxy Q5
Portable concentrator WARRANTY FILE
SUMMARY
Our lightest unit — quiet, everyday portability, documented end to end.
TERMS
Device 5 years
Sieve bed 2 years Standard3-Year optional
Battery 1 year
DME only
SERVICE NOTES
Replacement-first: approved claims ship a tested unit, no repair queue.
Prepaid return label; shipping covered both directions.
Coverage follows the registered device through an approved DME transfer.
WeOxy Q6 (Sign In to View Details)
Portable concentrator WARRANTY FILE
SUMMARY
Our lightest unit — quiet, everyday portability, documented end to end.
TERMS
Device 5 years
Sieve bed 2 years Standard3-Year optional
Battery 1 year
DME only
SERVICE NOTES
Replacement-first: approved claims ship a tested unit, no repair queue.
Prepaid return label; shipping covered both directions.
Coverage follows the registered device through an approved DME transfer.
WeOxy Q7 (Sign In to View Details)
Portable concentrator WARRANTY FILE
SUMMARY
Our lightest unit — quiet, everyday portability, documented end to end.
TERMS
Device 5 years
Sieve bed 2 years Standard3-Year optional
Battery 1 year
DME only
SERVICE NOTES
Replacement-first: approved claims ship a tested unit, no repair queue.
Prepaid return label; shipping covered both directions.
Coverage follows the registered device through an approved DME transfer.
Coverage requires registration and use only with designated WeOxy products. Batteries carry a 1-year limited warranty.
What's covered What's not covered
✓Manufacturing defects in materials and workmanship
✓Sieve bed performance within the stated coverage window
✓Battery defects under normal charge/discharge use
✓Replacement shipping both ways with a prepaid label
FAQ

Warranty questions, answered

How long does the replacement take?

Once your RMA is approved, a tested replacement unit ships the same or next business day — you are not waiting in a repair queue.

Do I pay for shipping?

No. We provide a prepaid label for the return, and cover shipping on the replacement unit both ways.

Does the warranty transfer?

Coverage stays with the registered device for the remainder of its term when ownership changes within an approved DME program.

What voids the warranty?

Accidental damage, unauthorized repairs, and the use of non-approved batteries or accessories are not covered and may void coverage.
$0

Coverage that keeps you moving

Industry-leading warranty that eliminates service delays and keeps you breathing easily.
WeOxy
Respiratory care, a brand by Intellifai — engineered for DME efficiency.
Contact
1-888-999-2132
info@weoxy.com
BOSTON
110 Cedar St, Suite 105
Wellesley, MA 02481 USA
© 2026 WeOxy. All rights reserved.
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